Customer Support is a service provided by businesses to assist customers in solving problems, answering questions, and ensuring satisfaction before, during, and after they buy a product or service.
Customer support can be delivered via various channels like:
Live chat
Phone calls
Social media
Self-service portals (FAQ, knowledge base)
These are software platforms designed to help businesses manage and streamline communication with customers effectively.
Ticketing system & email integration
Live chat and chatbot automation
Omnichannel support (email, chat, social, phone)
Knowledge base and self-service
Reporting & analytics
Integration with CRM, payment gateways, and apps