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Customer Support

💬 What is Customer Support?

Customer Support is a service provided by businesses to assist customers in solving problems, answering questions, and ensuring satisfaction before, during, and after they buy a product or service.

Customer support can be delivered via various channels like:

  • Email

  • Live chat

  • Phone calls

  • Social media

  • Self-service portals (FAQ, knowledge base)


🛠️ Customer Support Tools/Apps:

These are software platforms designed to help businesses manage and streamline communication with customers effectively.


✅ Top Customer Support Tools & Apps (2024-2025)

No.
Tool / App
Key Features
Suitable For

1

Zendesk

Ticket management, live chat, knowledge base, AI chatbots

Medium to large businesses

2

Freshdesk

Omnichannel (email, chat, social), automation, SLA management

Small to large businesses

3

Zoho Desk

Multi-channel, AI, workflow automation, CRM integration

SMEs, startups

4

Intercom

Live chat, bots, customer messaging, product tours

SaaS, tech companies

5

HubSpot Service Hub

CRM integration, tickets, knowledge base, chat

Businesses using HubSpot CRM

6

LiveAgent

Multi-channel support, call center, automation

SMBs, startups

7

Tidio

Live chat, chatbot, integrations with Shopify, WordPress

Ecommerce, small business

8

Help Scout

Shared inbox, live chat, knowledge base, simple UI

SMBs, customer-first teams

9

Olark

Simple live chat, chat analytics, CRM integrations

Small businesses

10

Gorgias

Shopify-focused, ticketing, automation, macros

Ecommerce (esp. Shopify, WooCommerce)


🌟 Popular Types of Customer Support Tools:

Type of Tool
Examples
Purpose

Help Desk Software

Zendesk, Freshdesk, Zoho Desk

Manage customer issues/tickets

Live Chat & Chatbots

Intercom, Tidio, Olark

Real-time customer support, automation

CRM with Support

HubSpot, Salesforce Service Cloud

Customer management + support

Knowledge Base Tools

Helpjuice, Document360

Self-service FAQs, guides, documentation

Social Media Support Tools

Sprout Social, Hootsuite

Respond to customer queries on social platforms


💡 Key Features to Look for in Customer Support Tools:

  • Ticketing system & email integration

  • Live chat and chatbot automation

  • Omnichannel support (email, chat, social, phone)

  • Knowledge base and self-service

  • Reporting & analytics

  • Integration with CRM, payment gateways, and apps