Customer Support is a service provided by businesses to assist customers in solving problems, answering questions, and ensuring satisfaction before, during, and after they buy a product or service.
Customer support can be delivered via various channels like:
Live chat
Phone calls
Social media
Self-service portals (FAQ, knowledge base)
These are software platforms designed to help businesses manage and streamline communication with customers effectively.
1
Zendesk
Ticket management, live chat, knowledge base, AI chatbots
Medium to large businesses
2
Freshdesk
Omnichannel (email, chat, social), automation, SLA management
Small to large businesses
3
Zoho Desk
Multi-channel, AI, workflow automation, CRM integration
SMEs, startups
4
Intercom
Live chat, bots, customer messaging, product tours
SaaS, tech companies
5
HubSpot Service Hub
CRM integration, tickets, knowledge base, chat
Businesses using HubSpot CRM
6
LiveAgent
Multi-channel support, call center, automation
SMBs, startups
7
Tidio
Live chat, chatbot, integrations with Shopify, WordPress
Ecommerce, small business
8
Help Scout
Shared inbox, live chat, knowledge base, simple UI
SMBs, customer-first teams
9
Olark
Simple live chat, chat analytics, CRM integrations
Small businesses
10
Gorgias
Shopify-focused, ticketing, automation, macros
Ecommerce (esp. Shopify, WooCommerce)
Help Desk Software
Zendesk, Freshdesk, Zoho Desk
Manage customer issues/tickets
Live Chat & Chatbots
Intercom, Tidio, Olark
Real-time customer support, automation
CRM with Support
HubSpot, Salesforce Service Cloud
Customer management + support
Knowledge Base Tools
Helpjuice, Document360
Self-service FAQs, guides, documentation
Social Media Support Tools
Sprout Social, Hootsuite
Respond to customer queries on social platforms
Ticketing system & email integration
Live chat and chatbot automation
Omnichannel support (email, chat, social, phone)
Knowledge base and self-service
Reporting & analytics
Integration with CRM, payment gateways, and apps