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Customer Support

💬 What is Customer Support?

Customer Support is a service provided by businesses to assist customers in solving problems, answering questions, and ensuring satisfaction before, during, and after they buy a product or service.

Customer support can be delivered via various channels like:

  • Email

  • Live chat

  • Phone calls

  • Social media

  • Self-service portals (FAQ, knowledge base)


🛠️ Customer Support Tools/Apps:

These are software platforms designed to help businesses manage and streamline communication with customers effectively.


✅ Top Customer Support Tools & Apps (2024-2025)


🌟 Popular Types of Customer Support Tools:


💡 Key Features to Look for in Customer Support Tools:

  • Ticketing system & email integration

  • Live chat and chatbot automation

  • Omnichannel support (email, chat, social, phone)

  • Knowledge base and self-service

  • Reporting & analytics

  • Integration with CRM, payment gateways, and apps